PS Customer Service Representative - Remote

Tenet Healthcare, through Conifer Health, is hiring a Customer Service Representative to support its customer service call center for physician billing across multiple clients. The role handles patient billing inquiries, follows up on unresolved issues, and supports patient satisfaction while maintaining confidentiality and HIPAA compliance.

Responsibilities:

• Handle a large call volume while ensuring quality customer service and patient satisfaction
• Follow-up on all issues not resolved during conversation with patient/guarantor
• Ability to complete other related customer service duties as assigned
• Answer patient calls within the guidelines of call center metric objectives
• Ensure appropriate HIPAA compliance guidelines
• Adhere to work schedule and follow call center phone procedures
• Maintain professionalism and confidentiality

Requirements:

• High School degree or equivalent required
• Proficiency in Microsoft Outlook, Excel and Word required
• Previous experience with medical billing systems required
• GE Centricity or EPIC experience a plus
• At least 1 year experience in a medical customer service role preferred
• Previous experience in a call center environment