Job ID: 530649

CRH's Americas Materials business is the leading provider of building materials in North America. The aggregates, asphalt, ready mixed concrete, paving and construction services we deliver are critical to building our world. Our operations span 45 U.S. states and two Canadian provinces with over 30,000 employees across 1,700 operating locations.

Job Summary

We are seeking a detail-oriented and customer-focused Billing Specialist to join our team. The ideal candidate will sustain a culture of continuous improvement, deliver effective billing processes, and demonstrate a commitment to outstanding customer service.

Location

Hybrid 3 days in office. 100% in office during transition.

What Shared Service Does

A Shared Services Center (SSC) centralizes critical business processes, streamlining operations, reducing costs, and delivering consistent quality. By consolidating areas such as finance, procurement, payroll, and reporting, SSC eliminates duplication, frees time for strategic priorities, and fosters efficiency. SSC's primary functions include:

O2C (Order-to-Cash): Manages the customer journey from order to payment, driving smoother revenue processes.
R2R (Record-to-Report): Enables robust financial reporting and accounting.
P2P (Procure-to-Pay): Ensures timely vendor payments and strong supplier relationships. Manages the Travel and Expense program.
Center of Excellence: Drives innovation and continuous improvement.
Payroll (Hire-to-Retire): Ensures accurate, compliant employee payments.

Shared Services enables companies to focus on growth and strategic goals while maintaining operational excellence.

Key Responsibilities

Sustain a culture of continuous improvement for billing processes.
Perform tasks assigned by the Billing Supervisor/Billing Manager.
Demonstrate outstanding customer service.
Adhere to billing controls and key operational management controls.
Follow Billing sub-team and SSC team policies, procedures, and controls.
Coordinate with teams at various localized operating companies.
Create and distribute customer invoices.
Review invoices to ensure billing accuracy.
Perform billing and reconciliations in SAP.
Analyze billing data to identify trends, inefficiencies, or errors that could impact revenue.
Support billing inquiries from customers.
Complete billing reporting with high accuracy and attention to detail.
Complete related duties and responsibilities as assigned.

Qualifications

Bachelor’s degree or equivalent work experience.
Previous work experience and customer service experience preferred.
Strong written and verbal communication skills (English).
Strong customer service focus.
Proficiency in Microsoft Office (Excel, Word, Outlook).
Strong analytical and problem-solving skills.
Strong organizational skills with attention to detail.
Ability to navigate competing priorities and work collaboratively in high-performing teams

Physical Requirements

Ability to communicate by telephone and in person.
Ability to use a computer for word processing, email, and document preparation.
May require extended periods of sitting.

Work Environment

Normal office working conditions with a quiet noise level.
Hybrid role with flexible work options, requiring some in-person presence.

If you are a motivated individual with a strong focus on customer service and a keen eye for detail, we encourage you to apply for this exciting opportunity.

What CRH Offers You

Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.

Billing Specialist, Shared Services

Key skills

About this role