Description
A Day in the Life as an Internet Support Specialist
An Internet Support Specialist spends the day supporting customers by providing meaningful solutions through troubleshooting IdeaTek’s wireless, fiber internet, and phone services. They deliver exceptional customer service with empathy, patience, and kindness, ensuring customers feel supported every step of the way.
Throughout the day, they partner with internal teams to resolve issues efficiently, identify recurring themes, and share recommendations for process improvements. Proactive follow-up with customers helps ensure solutions are complete and expectations are exceeded.
This position is open to remote candidates located in Kansas, Arizona, Tennessee, Oklahoma or Missouri.
What You’ll Do
Key responsibilities include:
What We’re Looking For
To be considered for this role, you'll need the following required qualifications:
What Will Help You Stand Out
Desired Attributes
Beyond the qualifications, these attributes are what make someone a great fit for our team:
Why Join IdeaTek?
IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.
A few of the key ways we strive to make employees feel valued include:
Our Core Values
If you’re ready to make an impact and grow your career with IdeaTek, we’d love to hear from you. Apply today!
This role is not eligible for Visa sponsorship.
This role is not eligible for relocation.
Salary and benefits commensurate with experience.
Equal Opportunity Employer.
This employer uses E-Verify.
