Parts Sales & Support Specialist

Join us and take your career to the next level

Bromma is looking for a self-motivated, energetic, and customer-focused Parts Sales & Support Specialist to join our After-Sales team in Durham, North Carolina. In this role, you will serve as the primary contact handling day-to-day spare parts requests for customers across North America, partnering closely with our technical specialists and sales teams to drive operational excellence and support our continued growth in the region.

Compensation Data

• Base Salary: $28 - $34 per hour 
• Eligible for Annual Bonus
• Eligible for Annual Salary Review and Merit Increase

What are your key responsibilities:

• Customer Service & Inquiries: Serve as the primary contact handling daily customer parts requests, technical assistance, and inquiries via phone and email.
• Order & Quote Management: Process and manage all parts quotes, purchase orders, and returns accurately within the SAP ERP system.
• Technical Research: Review and analyze technical reference materials, blueprints, schematics, and digital drawings to correctly identify and verify required parts.
• Warehouse Coordination & Inventory: Partner with remote warehouse staff to ensure timely order fulfillment and assist in completing the annual parts inventory.
• Recommended Spare Parts: Prepare custom recommended spare parts packages for customers as new equipment is delivered.
• Cross-Functional Collaboration: Work in close partnership with Product Support Engineers, Field Service Engineers on warranty support, and the Americas Sales Team to promote equipment and services.
• Client Relationships & Travel: Travel to customer sites and company locations (approximately once every 12–16 weeks) to develop and sustain strong business relationships.

What we offer you:

“Green business is good business – it’s not just a slogan; we’re investing in fossil-free steel and real change.”​

• Rewards that truly count: We offer meaningful development opportunities through varied assignments, fair and gender-neutral pay, and flexible working conditions — all within a culture that values your growth and celebrates success.
• Competitive Benefits: Medical, Dental and Vision coverage are effective day one of employment; flexible spending account, company paid Short- and Long-term disability coverage; company paid life insurance policy (2X’s annual salary up to $200k); options for additional life insurance coverage for employee, spouse and dependents at affordable rates; safe harbour 401K plan with company match of 6% (no vesting)
• Work-Life Balance: Our generous time-off policy includes vacation time, personal/sick time, paid/floating holidays, and paid parental leaves, supporting a healthy balance between your professional and personal life.
• Safety that moves us forward: Build your career with a company rooted in safety since the 1940s, ensuring stability and an environment that empowers you to speak and be heard.
• Purpose that drives change: You'll contribute to solutions that transform global trade, creating environmental and operational innovations. You'll be in the driver's seat of ideas, developing digital technologies that set industry standards and position us as the forerunner.
• People who move together: You'll collaborate with people who build lasting relationships through global expertise, connections, and a commitment to sustainability.

Become part of our global network of 5,200 professionals across 120+ countries, where your work drives innovation, sustainability, and meaningful impact around the world.

What you bring to the role:

• Qualifications: Bachelor’s degree in Engineering, Business, or a technical discipline (or an Associate degree with 5+ years of relevant industrial business experience). Minimum of 2+ years of technical support experience in a manufacturing, production, or warehouse environment.
• Technical Expertise: Strong mechanical aptitude with the ability to read mechanical, electrical, and hydraulic schematics, CAD drawings, and blueprints; proficiency in Google Workspace or Microsoft Office; experience with SAP or similar ERP systems preferred.
• Industry Acumen: Experience with or strong interest in container shipping, ports, heavy machinery, and terminal operations.
• Core Competencies: Strong multitasker with high attention to detail, critical thinking, problem-solving skills, and effective verbal and written communication.
• Safety Commitment: High safety awareness and strict adherence to safety protocols to ensure a safe work environment for all team members.
• Licensing & Credentials: Valid State Driver’s license, a valid Passport, and eligibility to obtain a Transportation Worker Identification Credential (TWIC) card.

Ready to elevate your career? Apply today!

Submit updated resume to apply.

Please note that we do not accept referrals through our job advertisements from external agencies.

For more information about this role, contact Brandy Besedich, CDR- Talent Acquisition Partner via email Brandy.Besedich@kalmarglobal.com