Server Assistant - Bleu Perdu

Company Description

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Maintain complete knowledge of and comply with all departmental policies, service procedures, standards, and Bleu Perdu service expectations.
• Support Servers and other Front of House team members in delivering attentive, efficient, and personalized service.
• Anticipate guest and service team needs and respond promptly and professionally.
• Greet and acknowledge guests in a warm, courteous, and professional manner when interacting with them throughout the dining experience.
• Assist with the delivery and presentation of food and beverages to guest tables in accordance with established service standards.
• Ensure food and beverages are delivered to the correct table and assist Servers with proper placement and clearing of dishes.
• Maintain knowledge of Bleu Perdu menu items, ingredients, preparation methods, allergens, and common guest questions to provide accurate information when appropriate.
• Maintain cleanliness, organization, and proper presentation of guest tables, service stations, side stations, and assigned work areas.
• Clear and reset tables promptly, safely, and discreetly while minimizing disruption to the guest experience.
• Replenish water, bread service, silverware, glassware, napkins, condiments, and other service items as directed.
• Assist with pre-shift and post-shift setup and breakdown of the restaurant, including stocking service stations and ensuring all required supplies are readily available.
• Assist with maintaining proper levels of china, glassware, silverware, linens, menus, and other operating supplies.
• Communicate effectively with Servers, Captains, Hosts, Managers, Culinary, Stewarding, and other departments to ensure smooth and seamless service.
• Assist in coordinating the timely delivery of food from the kitchen to the dining room.
• Monitor assigned areas throughout service and promptly address cleanliness, presentation, and guest-service needs.
• Handle dishes, glassware, trays, and service equipment safely and properly.
• Assist with VIP experiences, special occasions, private dining, large parties, special events, and other outlet functions as assigned.
• Respond appropriately to guest requests and promptly communicate complaints, special requests, or service concerns to the Server or Manager.
• Maintain awareness of guest preferences, celebrations, and special occasions and communicate relevant information to the service team.
• Support the Front of House team during high-volume periods to ensure efficient service flow and an exceptional guest experience.
• Maintain a polished and professional appearance and demeanor consistent with Bleu Perdu and Fairmont New Orleans luxury hospitality standards.
• Protect guest privacy and confidentiality and demonstrate discretion when assisting VIP and high-profile guests.
• Maintain strict compliance with all health, sanitation, safety, and hotel requirements.
• Participate in training, menu tastings, service education, and other initiatives designed to enhance the guest experience.
• Perform additional duties and responsibilities as assigned by the Restaurant Manager, Captain, or other Food & Beverage leadership.

Qualifications

• Previous server assistant, food runner, busser, restaurant, or hospitality experience preferred.
• Previous experience in an upscale restaurant, fine dining establishment, luxury hotel, or high-volume hospitality environment preferred.
• Strong understanding of restaurant service and Front of House operations.
• Excellent communication and interpersonal skills.
• Strong attention to detail and commitment to cleanliness, organization, and service excellence.
• Ability to work efficiently and remain composed in a fast-paced, high-volume environment.
• Strong teamwork and collaboration skills.
• Ability to safely handle and transport dishes, glassware, trays, food, beverages, and service equipment.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and special events.
• Commitment to delivering genuine New Orleans hospitality while upholding the elevated service standards of Bleu Perdu and Fairmont New Orleans.

Additional Information

What will you bring to this role?

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized
• Drive top performance to achieve exceptional results

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand, team members enjoy a comprehensive benefits package designed to support their health, well-being, and financial future, including:

• Medical, Dental, and Vision Insurance
• Paid Time Off and Holiday Pay
• 401(k) Retirement Savings Plan
• Employee Assistance Program (EAP)
• Colleague Dining Program
• Career Growth and Development Opportunities
• Recognition and Rewards Programs

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. 

Integrity:
We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.