Manager, Product Owner

JOB SUMMARY

The Manager, Product Owner for the CEC Engage Team is responsible for driving the evolution of Marriott's Empower Engage capabilities, including Specialty desks, OCA, CRT, Missing Stays, Loyalty and Case Management. This role partners closely with business stakeholders, architects, engineering teams, QA, and dependent domain teams to define product capabilities, maintain a prioritized backlog, and ensure high-quality delivery of customer and business value.

 

The ideal candidate combines strong product thinking, business analysis skills, stakeholder management, and agile delivery experience. They can translate complex business needs into detailed requirements while ensuring alignment with strategic priorities and platform roadmaps. This role plays a critical part in enabling scalable, reliable, and seamless CEC associate experiences.

 

CANDIDATE PROFILE 

Education and Experience

Required

• Bachelor’s degree in information technology, computer science or a related field or equivalent professional experience
• At least 5 years of experience in product management or software development in an Agile environment
• Experience writing user stories, acceptance criteria, epics, and process documentation
• Experience with Jira, Confluence, Agile methodologies, and cross-functional product teams
• Strong understanding of CEC processes covering multiple areas within the CE

 

Preferred

• Strong stakeholder management and communication skills
• Ability to balance strategic planning with hands-on delivery execution
• Experience working with Empower Engage

 

CORE WORK ACTIVITIES

 

Backlog Management & Prioritization

• Own and maintain the product backlog, ensuring features, epics, and stories are aligned with business priorities
• Prioritize work based on customer value, operational impact, strategic initiatives, and technical dependencies
• Build and refine backlog items for upcoming sprints, program increments, and future releases
• Ensure stories meet Definition of Ready and are prepared for development execution 

 

Requirements & Story Development

• Gather, analyze, and document business requirements from stakeholders across multiple domains
• Translate business needs into clear user stories, acceptance criteria, process flows, and business rules
• Lead functional story refinement sessions and collaborate with technical leads during solution reviews
• Ensure requirements are complete, testable, and understandable for engineering and QA teams

 

Agile Delivery & Execution

• Participate in sprint planning, backlog grooming, demos, retrospectives, and release activities

• Partner with Scrum Masters, engineers, and quality engineers to remove ambiguity and 

  support delivery

• Monitor progress against commitments and proactively address risks, blockers, and dependencies
• Validate completed work against acceptance criteria and business expectations

 

Stakeholder Collaboration

• Serve as the primary liaison between business stakeholders and technical delivery teams
• Facilitate alignment across dependent domains including Loyalty, Guest Profile, and other platform services
• Communicate priorities, delivery status, risks, and upcoming initiatives to stakeholders and leadership
• Support executive updates, demos, and product reviews

 

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.

Washington Applicants Only: Employees will accrue paid sick leave,  0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott Headquarters (HQ) supports a hybrid work environment that helps associates Be Connected. HQ based roles are generally hybrid and require regular in-office presence at the assigned location, including for candidates who live within commuting distance of HQ for a role listed as remote. Remote roles will be clearly identified in the job posting.