Customer Service Specialist - Brenntag One

Brenntag North America LLC is hiring a Customer Service Specialist to serve as the first point of contact for Brenntag One Key Account customers. The role processes and manages orders, responds to inquiries, resolves customer issues, and coordinates with customers and internal teams throughout the order and invoice process.

Responsibilities:

• Process and manage a high number of orders with extreme attention to detail via ERP or Portal systems from order entry though the invoice process
• Enter & review special instruction(s) related to orders, customer instruction requests, customer code maintenance, and notes
• Interact with customers, sales team, regional Customer Service Representatives, and other personnel on a regular basis to resolve problems, obtain information, and provide information relating to the status of an order
• Follow up with customers with accurate and timely responses to inquiries, including but not limited to:
• O    Order status
• O    Order closure
• O    Documentation
• Establish relationships with customers and understand their business in order to be proactive in knowing their needs as well as be able to more easily have sensitive and/or difficult conversations
• Set up and maintain new customers, customer ship-to locations, and customer files
• Assist with price verification with Key Accounts Specialist team and ensure that pricing in our system matches prices on customer purchase orders
• Log changes to customer orders and correspond with customers and contacts at the regional operating companies
• Process, track and coordinate invoice adjustments and product return requests
• Document, track, and resolve customer complaints
• Understand and translate company policies and practices to customers
• Be aware of questionable inquiries/requests for possible suspicious/unsafe orders and report to supervisor immediately
• Visit customers as needed and participate in on-line web meetings with customers and other associates
• Other duties as assigned
• Other duties as needed to help drive to our Vision, fulfill our Mission, and abide by our Organization’s Values

Requirements:

• High School diploma required
• Associate Degree a plus
• Bachelor's Degree preferred
• Minimum 1-3 years of relevant experience in Brenntag preferred
• Working experience in the chemicals industry is preferred
• Working experience in customer service, sales, marketing, and/or purchasing is preferred