Product Manager, Messaging

Hightouch is hiring a Product Manager, Messaging to build and scale messaging channels, delivery capabilities, and enterprise controls. The role spans product development from discovery through launch, with accountability for revenue goals and go-to-market success.

Responsibilities:

• Launching web as a channel: landing pages with forms, surveys, and preference management on custom domains, plus web push across all major browsers
• Building contact policies that balance per-customer message volume with campaign priorities, from frequency caps by audience and content category to prioritization that reserves capacity for the sends that matter most
• Making Hightouch work for the largest enterprise senders, with multi-business-unit support and approval workflows that keep campaigns moving from draft to launch
• Deepening our channels, from SMS, RCS, and WhatsApp to a mobile SDK and headless in-app experience that sets us apart
• Connecting anonymous and known users in real time, so messages reach the right person the moment they identify themselves
• Taking onsite experiences and experimentation from 0→1, including problem discovery, GTM validation, and pricing and packaging
• You'll be accountable for revenue goals and go-to-market success, lead across Engineering and Design workstreams, and present frequently to customers and executives

Requirements:

• Systems thinker: You see how channels, data models, and delivery controls fit together, and you design primitives that hold up across all of them
• Technical depth: You go deep with engineers on architecture, APIs, and data models, and translate that into products marketers find simple
• Intellectual horsepower: You learn new domains fast and bring clear, rigorous thinking to ambiguous problems
• Range: You're as comfortable sweating the details of a mature surface as you are shaping a brand-new product from a blank page
• Customer obsession: You build deep relationships with customers and anticipate their needs before they can articulate them
• Hunger and speed: You thrive on rapid iteration and bold moves, and you measure yourself on business outcomes, not features shipped
• Experience with messaging channels, mobile SDKs, or customer engagement platforms
• Experience with experimentation or onsite personalization products
• Experience building for enterprise customers at a B2B SaaS company