Business Analyst

Clear Channel Outdoor is hiring a Business Analyst for its technology team. The role bridges business needs and technical solutions by gathering and analyzing requirements, supporting strategic initiatives, and collaborating with stakeholders to deliver technology solutions aligned with business goals.

Responsibilities:

• Partner with business stakeholders to understand goals, pain points, and process dependencies across departments such as Sales, Marketing, Finance, and Operations
• Document current-state workflows and develop future-state process maps to guide system and process improvements
• Elicit, refine, and validate business and technical requirements in collaboration with product owners and delivery managers
• Translate business needs into detailed epics, features, and user stories with measurable acceptance criteria, ensuring alignment with Agile delivery methods
• Create visual and analytical artifacts including process flow diagrams, data flow maps, system interaction charts, and role or dependency mappings
• Collaborate with engineers and solution analysts to ensure technical feasibility and accuracy of designs
• Support validation and user acceptance testing (UAT) through business scenario documentation, test case development, and issue tracking
• Analyze business incidents and feedback to identify root causes and recommend optimization opportunities
• Maintain knowledge bases for workflows, system integrations, and business rules to support operational transparency and continuity
• Assist in evaluating new tools and technologies that can improve business efficiency and system interoperability
• Participate in Agile ceremonies (backlog grooming, sprint planning, retrospectives) to help prioritize and deliver business value

Requirements:

• Bachelor's degree in a relevant field (information systems, computer science, engineering or business administration) or comparable work experience
• 3+ years full-time employment in technology-related roles (i.e., technology consulting, corporate IT, tech startup) with increasing levels of responsibility
• 2+ years consulting with customers/stakeholders, understanding business needs, and prescribing technology solutions
• 2+ years developing business requirements and technical specs at progressive levels of detail (i.e., epics, features, user stories)
• 1+ years utilizing agile delivery methods, practices, and frameworks (ie., Scrum, Kanban, FDD, Lean)
• Strong analytical, organizational, and problem-solving abilities
• Proficiency with documentation and visualization tools (e.g., Lucidchart, Visio, Miro, Jira, Confluence)
• Basic understanding of data flow and integration concepts
• Clear communication and stakeholder management skills
• Understands how business processes connect to strategic goals
• Builds empathy for internal users and strives for intuitive solutions
• Able to visualize, document, and optimize workflows
• Brings creative thinking and openness to new tools
• Takes ownership and follows through on commitments
• Seeks feedback and embraces continuous growth
• Builds strong relationships and contributes to collective success