Product and Partner Implementation Manager

Relevate Health is hiring a Product and Partner Implementation Manager to operationalize its point-of-care healthcare advertising products and partner offerings. The role leads cross-functional launches, pilots, workflows, documentation, vendor alignment, training, and ongoing performance improvement.

Responsibilities:

• Lead the end-to-end operationalization of POC products and partners, from concept through launch
• Manage pilot projects and lead cross-functional teams to develop SOPs, tech specs, vendor and client spec documents, Workfront templates, and Sales and Account decks
• Translate product strategy into clear workflows, intake requirements, and execution playbooks
• Define roles, responsibilities, SLAs, and handoffs across internal teams and external partners
• Own cross-functional launch readiness for new products and major enhancements, including checklists, timelines, and risk mitigation plans
• Serve as the point of accountability for confirming products are ready to sell, execute, and support
• Lead operational alignment with vendors and platform partners: define requirements, confirm readiness before launch, document specs, SLAs, and escalation paths, and support onboarding, QA, and ongoing performance review
• Partner with Technology and SDS teams by defining operational requirements and real-world use cases, and supporting UAT and launch readiness
• Partner with the POC Solutions team to deliver training for Sales, internal teams, and key stakeholders
• Create and maintain SOPs, workflow documentation, requirements docs, and product playbooks as products, vendors, and regulations evolve
• Hand off ongoing management to each team's functional leaders once products are live
• Monitor adoption, execution quality, and operational performance, gather feedback, and drive continuous improvement

Requirements:

• 5 to 8+ years of experience in Product Operations, Product Implementation, Marketing Operations, or Ad Operations
• Proven experience designing and documenting processes, and implementing them in a prior role
• Experience managing third-party vendors and partner relationships
• Experience building and directing cross-functional teams
• Experience managing pilot projects
• Strong process design, documentation, and cross-functional leadership skills
• Ability to operationalize products with both internal and external partners
• Comfort navigating ambiguity and driving clarity without direct authority
• Proficiency with Microsoft products
• Experience with EHR, healthcare advertising, ad tech, or other regulated digital products
• Agency or pharma experience
• Familiarity with Workfront or similar project management tools
• Experience working with Legal, Procurement, and Technology teams on vendor onboarding