Service Engineer/Senior Engineer-Data Center Cooling Products

Midea America Corp. is hiring a Service Engineer/Senior Engineer to support data center cooling products, including large water dispenser/chiller products. The role leads complex troubleshooting, supports sales and after-sales solutions, improves product quality, develops service documentation, and delivers technical training.

Responsibilities:

• Troubleshooting & Resolution: Lead the diagnosis, analysis, and resolution of complex/difficult faults in large water dispenser/chiller products, providing both remote and on-site technical support
• Continuous Improvement: Organize failure reviews, produce technical bulletins and improvement plans, and drive closed-loop product quality control
• Sales Collaboration: Partner with the front-end sales team to provide technical support for after-sales solutions, and participate in technical aspects of key account servicing and business negotiations
• System Documentation: Develop and refine system documentation including service processes, technical solutions, technical standards/specifications, and operating instructions (SOPs) across all after-sales services
• Training Materials: Responsible for building and continuously optimizing technical training documentation for large water products
• Talent & Technical Training: Regularly organize talent development and technical training sessions for customers, after-sales personnel, and core service providers

Requirements:

• Bachelor's degree or above in engineering
• Minimum 3 years of experience in after-sales service or after-sales technical support roles, with deep familiarity with Chiller products working principles, structures, and common troubleshooting methods
• Familiarity with the data center industry, with a foundational understanding of engineering field operations
• Have a strong interest in and learning agility to new technologies and innovations
• Eligible to work with any U.S employer without immediate work visa sponsorship requirement for now and in the future