Customer Success Manager

Network to Code is hiring a Customer Success Manager to help customers realize value from consulting engagements and Nautobot software adoption. The role owns customer onboarding, adoption, renewal readiness, and expansion coordination while serving as the customer’s trusted partner after the sale.

Responsibilities:

• Own a portfolio of customers. Run onboarding, success plans, adoption milestones and quarterly business reviews
• Coordinate across Delivery, Support, Product and Sales so the customer has one accountable point of contact during consulting engagements and software rollouts
• Manage renewal readiness. Track every renewal from 120 days out, flag risk early using NTC’s customer health framework, and close on-time renewals together with the account owner
• Drive adoption: apps, integrations, use cases and user growth. Connect customers and partners to NTC enablement such as training, certifications, the community and office hours
• Identify expansion signals (new use cases, sites, apps, services) and hand qualified opportunities to the Client Executive or PS Sales Executive
• Gather the voice of the customer for Product and Marketing, including references and case studies
• Drive a high level and caliber of customer and partner facing activity and lead with curiosity and executive acumen

Requirements:

• 4–8 years in customer success, technical account management or engagement management for enterprise software and/or professional services
• A record of hitting gross and net retention targets and on-time renewal rates
• Working knowledge of network operations and automation
• Ability to coordinate cross-functional teams and keep executives and technical stakeholders aligned
• Excellent written communication and QBR presentation skills
• Nautobot, NetBox, Ansible, Python or source-of-truth experience is a plus