Sr Customer Success Manager

Singular is hiring a Senior Customer Success Manager to support strategic accounts and manage the post-sales customer lifecycle. The role drives adoption and customer outcomes, advises senior client stakeholders, and partners with internal teams to support renewals and account growth.

Responsibilities:

• Gain a deep understanding of the business needs of your clients and create tangible, long-term goals. A curious and challenging mindset will prove extremely valuable!
• Develop and deliver a roadmap to success. Drive product adoption and ongoing usage of Singular, while promoting customer satisfaction and advocacy
• Manage the customer relationship, acting as trusted advisor to executive and senior leadership in Marketing, Engineering, Product, Business Analytics, and Finance
• Partner with the Sales team to advance account renewals and expansion
• Lead the process for aligning the marketing executives you partner with on their goals, and plan & execute on a roadmap to help them reach their desired outcomes
• Making sure that some of our biggest and most sophisticated customers are being successful in achieving their marketing goals
• Proactively identify accounts risks and develop save plans (coordinating activities internally within Singular and external with customers) to resolve
• Analyze your portfolio, identify risks and opportunities to prioritize for maximum impact
• Communicate performance opportunities and technical overviews to coordinate solutions internally across marketing, product and support teams
• Become an expert on the Singular platform and integrations, while keeping up with industry trends in data and analytics

Requirements:

• Experience in working with complex technologies, several different stakeholders across different divisions
• Strong leadership skills, Impressive executive presence and communication skills
• Extremely data driven. This means you have the ability to understand data sets and leverage this data to drive customer outcomes and adoption
• A proven track record in a consulting role and customer facing environment. Ability to leverage your business acumen to assess client needs and drive outcomes is critical to success in this role
• Extensive experience understanding, conceptualizing and communicating technical concepts is required
• Expertise in leading meetings with strong presentation skills will play a big role in your success here at Singular
• Excellent collaborator with the skills needed to engage across multiple teams to drive the outcomes needed to ensure success
• Ideally 5+ years of experience in Management Consulting or Customer Success
• Industry experience in the performance marketing ecosystem would be to your advantage
• Working knowledge of marketing databases, APIs, and providing useful insights from large data sets is preferred