Business Support Analyst

Aflac is hiring a Business Support Analyst to support business documentation, forms, communications, and content management. The role also assists with process and content improvement, program and client-specific updates, and project coordination.

Responsibilities:

• Supports the maintenance, review, and updating of business forms and client-facing documents; identifies opportunities for improved accuracy, consistency, and usability
• Assists with PDF fillable form development and maintenance for public state paid leave programs; validates form content and supports analysis of enhancement request and regulatory changes
• Supports value-added initiatives including empathy-focused communications, and member experience enhancements; assists with evaluating effectivness and identifying opportunities for continuous improvement
• Reviews and updates business text and standard communication language for accuracy and consistency; analyzes content changes to ensure alignment with business requirements and governance standards
• Coordinates Spanish translation requests with the Translation Department and assists with maintaining translated materials; supports review activities to ensure consistency across translated and source docuements
• Maintains SharePoint sites, document libraries, and team resources to ensure content is current and organized; assists with monitoring content quality and identifying outdated or duplicate materials
• Supports portfolio and packet updates related to approved standard program changes; assists with assessing downstream impacts to associated documentation and communications
• Assists with implementing portfolio and packet updates for client-specific requirements; supports analysis of client needs and documentation requirements to ensure alignment with established standards
• Maintains shell stories, standard language libraries, and support business documentation; reviews content utilization and assists with identifying opportunities for standardization and efficiency
• Reviews implementation documents to ensure completeness, consistency, and alignment with business standards; analyzes discrepancies and assists with resolving documentation issues
• Coordinates team meetings, schedules recurring calls, develops agendas, and tracks action items; compiles follow-up information, monitors progress, and supports reporting on project activities and deliverables

Requirements:

• Strong organizational, analytical, and communication skills with attention to detail
• Knowledge of business process documentation, process mapping, content management, and business requirements gathering
• Proficiency in Microsoft Office Suite, SharePoint, and other business applications
• Effective project coordination, time management, and data reporting skills
• Strong written, verbal, presentation, and customer communication skills, including technical and business writing
• Bachelor's Degree Business, Technology or a related field
• 0-2 years of professional experience in business operations, project coordination, administration, customer service, or business analysis support
• Or an equivalent combination of education and experience
• Internship, cooperative education experience, or business-related project work
• Experience reviewing data, documenting business processes, conducting research, or supporting operational improvement initiatives is beneficial