Threat Engineer/ Customer Identity and Access Management CIAM

Threat Engineer/ Customer Identity and Access Management (CIAM) role
Location: Phoenix, AZ
Hybrid: 3 or 4 days/week
Relocation: Must
JD:
This Customer Identity and Access Management (CIAM) role will require your focus on designing, engineering, and delivering security and identity products and services that empower and support our consumer and commercial customers. You will establish and drive standard design and deployment patterns for threat detection and prevention, partnering with Fraud, Risk, and Cybersecurity partners.
Your role will also occasionally participate in escalation of customer and application issues with teams integrating our identity and security products and services.
Primary responsibilities will include
Assessing existing Customer application-based threat capabilities, identify gaps, and delivering solutions to mitigate risk.
Assisting in evaluating and implementing tools to provide standards and best practices for the DIS capabilities
Working with partners to identify threat monitoring and reporting requirements, and identify opportunities and areas for improvement/enhancement
Assisting in collecting, analyzing, and interpreting data from multiple sources to improve the ability to address threat indicators
Driving threat policy configuration to support adaptive risk analysis, enabling orchestration, and multi-factor authentication
Assessing emerging Digital Identity technologies to determine where they fill gaps, overlap with existing solutions or extend capabilities
Level 4 support for the day-to-day operations of the Citizens Digital Identity Services Platform Operations team
Providing security and identity services that enable the business while maintaining the highest levels of service and support without compromising a strong risk position
Preferred Skills/Experience
6 or more years participating actively in Cybersecurity or Fraud investigations.
2 or more years of support experience in large organizations working with senior leaders.
Experience in supporting Customer IAM security with proficient understanding of industry best practices
Exposure to orchestration and decision technologies (i.e. Transmit Security, Singular Key, etc..)
Experience in operating and administering modern threat/risk engines (i.e. SecuredTouch, ThreatMetrix, BioCatch, etc..)
Service and delivery capability with a focus on customer experience
Experience with highly complex risk issues in a technology environment and appropriate mitigation strategies.
Understanding of regulatory requirements that impact the business lines (i.e. GLBA, SOX, PCI)
Understanding of ITIL and IT service management frameworks
Demonstrated advanced communication skills both verbal and written
Ability to manage complex activities simultaneously requiring rapid delivery
Familiarity with Agile methodology environment a plus
Knowledge of ISO, NIST, or FFIEC guidance preferred
Preferred Education, Certifications and/or Other Professional Credential

About EITACIES Inc
EITACIES Inc. is an information technology company that builds enterprise solutions, agentic AI systems, intelligent automation and cybersecurity solutions for businesses ranging from startups to Fortune 500 companies. Join us to build and deliver systems that make an impact. We are an equal opportunity employer.