Location: Onsite - 1701 John F Kennedy Blvd, Philadelphia, PA 19103 OR 1800 Bishops Gate Blvd. Mt Laurel Township, NJ 08054
Pay Rate: up to $40.00 an hour with day one benefits
Hours: Monday through Friday 8 AM to 5 PM
Work Authorization: US Citizen or US Green Card only
Work Type: Full time Direct Hire
Role Summary
The Incident Manager is a senior operational leader who acts as Incident Commander during major outages, leads problem management efforts, and reviews/approves complex changes for operational readiness. This role partners closely with SRE and engineering teams on reliability strategy.
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Key Responsibilities
Incident Management
• Lead high severity P1/P0 incidents as Incident Commander.
• Coordinate cross functional engineering teams in real time.
• Drive rapid troubleshooting, impact assessment, and resolution decisions.
• Ensure high-quality incident documentation, executive-ready summaries, and follow through
• Apply Technical knowledge of Application architecture flows in driving the incident towards mitigation
Problem Management
• Lead problem investigations for major or recurring incidents.
• Perform deep root cause analysis with engineering teams.
• Validate corrective actions and track long-term problem remediation.
• Present problem findings and preventive strategies to leadership.
Change Management
• Review and approve high-risk or complex changes for operational readiness.
• Participate in Change Advisory Board (CAB) when needed.
• Validate rollback strategies and operational safety measures.
• Lead change execution for major maintenance or reliability events.
Mandatory Skills: Voice Fulfilment .
Experience: 3-5 Years .
The expected compensation for this role ranges from $45,000 to $110,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
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