About Port
At Port, we’re building the AI Software Factory: the open platform where engineering teams build, govern and operate their agents and skills, from idea to production.
Port finds every agent and skill across your org, gives each one an owner and guardrails, and grounds them in one Context Lake built from 100+ tools. Teams build factory lines to ship features, fix bugs and automate every part of their AI SDLC. We believe the platform we build will fundamentally shape how engineering organizations operate in the age of AI.
After our $100M Series C, we’re growing fast with enterprise customers, and we’re building the team to match.
About the Role
As Director, Technical Customer Success, you will lead Port’s global technical customer success organization and report to the VP of Customer Experience. You will directly manage our AMER TSM team and our EMEA TSM Manager. You will set the standard for how that work gets done globally.
This role is based in the United States, in Austin, TX or Boston, MA. It is a leadership role, not a management role at arm’s length. You will know the accounts that matter most, coach your managers through hard situations, and step in when a customer needs senior judgment. You will also spend time on the bigger picture: where risk is building across the portfolio, what is slowing the teams down, and which programs will hold up as Port grows.
We are looking for someone with technical credibility, a track record of leading customer teams through growth, and a commercial mindset. Most of all, you should care about developing the people who work for you.
What You Will Do
People Leadership
Strategy and Operations
Customer Outcomes and Executive Engagement
Cross-functional Collaboration
What We Are Looking For
Nice to Have
Why Port
