Seasonal Part-time Customer Service Representative Job Details | State of Indiana

The State of Indiana is hiring a Seasonal Part-time Customer Service Representative for the Indiana Department of Transportation (INDOT). The role handles and tracks requests from Indiana citizens and businesses, primarily by phone, and provides administrative support. It is fully remote after six to eight weeks of in-office training.

Responsibilities:

• The Seasonal Part-time Customer Service Representative for the Indiana Department of Transportation (INDOT) Transportation Services Call Center (TSCC) is responsible for accepting, logging and resolving requests from Indiana citizens and businesses in a timely and professional manner to provide superior customer service
• The primary responsibility of this role is to answer phone calls from Constituents routed through our Call Center
• When necessary, this role may be required to field Constituent inquiries submitted through our online portal
• Acts as customer service representative fielding customer service calls with superior customer service
• Performs administrative work such as: open/sort mail, compose/edit correspondence relative to assigned work, maintain files, data entry, screens and directs telephone calls
• Maintains and organizes files and databases related to tracking customer requests, investigations and systems responses, etc
• Researches and responds to inquiries and special projects and prepares reports
• Other duties, responsibilities and activities may change or be assigned at any time

Requirements:

• High School graduate or equivalent
• Excellent interpersonal skills
• Ability to gather, collate, and classify information about data, people, or things; define problems, collect data, establish facts and draw valid conclusions; write letters, papers, and reports; handle sensitive and face to face inquiries and contacts with the general public
• Ability to maintain confidentiality
• Ability to communicate both orally and in writing
• Considerable computer skills with Microsoft Office Software preferred