Customer Solution Engineer, Zuora + Workday Financial Management (FINS)

Zuora is hiring a Customer Solution Engineer to own the technical win for Zuora Billing and Revenue opportunities in Workday Financial Management accounts. The role leads discovery, solution architecture, proofs of concept, technical presentations, field enablement, and post-sale technical health while supporting the Zuora–Workday integration roadmap.

Responsibilities:

• Own the technical win on Workday FINS opportunities: discovery, architecture, objection handling, and clear positioning of Zuora against Workday-native billing and revenue options
• Map the quote-to-cash and usage model end to end across Workday Revenue Management, Accounting Center, Close & Consolidate, and Services CPQ, showing where Zuora owns metering, rating, mediation, and invoice presentation and where data hands off to Workday
• Scope and build proofs of concept as the primary mechanism for technical proof, with a forward-deployed engineer mindset, working hands-on with APIs, events, and data integrations between Zuora and Workday tenants
• Design consumption and AI-driven monetization for Workday customers: prepaid drawdown, flexible commitments, and usage pricing, with the revenue recognition implications made explicit
• Enable Workday field teams, including FINS sellers, specialists, and consultants, through joint discovery, demos, and certification-ready technical materials
• Lead C-level technical presentations, translating pricing and architecture trade-offs into business value for CFOs, controllers, and CIOs
• Stay close to accounts post-sale to protect technical health, drive adoption, and surface share-of-wallet and suite expansion opportunities
• Share structured customer and field feedback with Product and Solutions teams to shape the Workday integration roadmap
• Support RFPs, RFIs, joint field events, and customer references as needed
• Travel within your territory as required

Requirements:

• 7+ years in sales engineering, presales, or solution architecture in enterprise SaaS
• Hands-on experience with Workday Financial Management, or with another enterprise ERP and its finance modules (Revenue, Accounting, Close, CPQ), in a partner or co-sell setting
• Working knowledge of revenue recognition (ASC 606 / IFRS 15) and how it shapes billing and usage models
• Deep fluency in usage and consumption billing: metering, rating, mediation, prepaid drawdown, and commitment pricing
• Strong technical depth across REST APIs, event-driven integration, data reconciliation, and ERP-to-billing data flows
• The ability to troubleshoot a failing integration under pressure, not just describe the architecture
• Executive communication with CFOs, controllers, and CIOs, and with engineers
• Experience with MEDDIC or Value Selling
• A bachelor's degree or equivalent experience in FinTech or enterprise software
• Workday Financial Management certification, or Workday Revenue Management and Accounting Center experience
• Experience co-selling with a platform partner's AEs and SEs
• Telecom or high-volume usage experience