Customer Success Manager

Teikametrics is seeking a Customer Success Manager to drive retention, renewals, and revenue growth across its Strategic Business Segment. The role manages enterprise relationships, advises stakeholders, and turns advertising and marketplace performance into growth strategies using AI-powered technology and managed services.

Responsibilities:

• Own a portfolio of enterprise accounts, serving as the primary advisor for customer strategy, performance, and growth
• Build trusted relationships with Director, VP, SVP, and C-level stakeholders
• Develop customer success plans and lead strategic business reviews, executive presentations, and growth planning
• Navigate escalations, address performance challenges, and proactively recommend strategies that improve customer outcomes
• Own customer retention, renewals, and expansion opportunities while protecting recurring revenue
• Analyze advertising and marketplace performance to identify risks, opportunities, and actionable growth recommendations
• Partner with Advertising Operations, Sales, Product, Finance, and leadership to deliver customer value and resolve complex challenges
• Leverage AI, automation, and emerging advertising capabilities to improve customer outcomes and operational efficiency

Requirements:

• 5+ years in Customer Success, Strategic Account Management, eCommerce, retail media, digital advertising, or B2B SaaS
• Proven success managing enterprise accounts, driving renewals and expansion, and mitigating churn
• Strong knowledge of Amazon and Walmart advertising, including Sponsored Products, Sponsored Brands, Sponsored Display, and Amazon DSP
• Experience advising senior stakeholders, leading business reviews, and handling commercial negotiations
• Ability to interpret advertising performance data and translate insights into strategic recommendations
• Familiarity with Salesforce or other CRM systems, reporting tools, and cross-functional account management
• Relationship Management: Build trusted, long-term executive partnerships
• Commercial Acumen: Understand retention, renewals, expansion, and customer ROI
• Strategic & Analytical Thinking: Turn data into actionable business recommendations
• Executive Communication: Influence stakeholders and navigate difficult conversations
• Operational Excellence: Manage priorities and deliver on commitments
• Technology & Ownership: Leverage AI and automation while taking accountability for customer outcomes