Sales Development Representative

mPulse is a healthcare technology company specializing in conversational AI and member engagement. The Sales Development Representative creates qualified pipeline by identifying, engaging, and qualifying prospective customers, generating meetings for Account Executives, and converting marketing interest into sales opportunities.

Responsibilities:

• Execute high‑volume outbound prospecting through phone, email, LinkedIn, and other channels to generate qualified meetings with key stakeholders at target accounts
• Follow up promptly on inbound leads from webinars, events, content downloads, and marketing campaigns, converting interest into scheduled conversations for Account Executives
• Research target organizations and contacts to understand their business model, member populations, and potential fit with mPulse solutions
• Personalize outreach using insights from campaigns (e.g., CAHPS, HEDIS, Star Ratings, digital engagement, portals) and prospect roles, ensuring relevance and value in every touch
• Conduct initial discovery to identify prospect needs, challenges, and current engagement strategies, and document findings clearly in the CRM (Salesforce)
• Qualify opportunities against defined criteria and schedule introductory meetings, demos, or discovery calls with the appropriate Account Executive
• Maintain accurate, up‑to‑date records of all activities, contacts, and opportunities in the CRM and associated sales tools, following established processes and SLAs
• Partner with Marketing to execute coordinated follow‑up on campaigns, share feedback from conversations, and suggest improvements to messaging and targeting
• Collaborate with Sales leadership to prioritize territories, account lists, and personas that align with go‑to‑market strategy and revenue goals
• Participate in regular coaching, training, and role‑playing sessions to continuously improve messaging, objection handling, and product knowledge
• Meet and consistently exceed weekly and monthly goals for activities, meetings set, and qualified opportunities created
• Represent mPulse in a professional, consultative manner in all interactions with prospects, partners, and internal stakeholders

Requirements:

• The ideal candidate is a motivated, curious, and coachable professional who is comfortable with outbound prospecting, enjoys talking with customers, and is eager to build a career in healthcare technology sales
• Strong written and verbal communication skills, with the ability to clearly articulate value propositions and tailor messages to different audiences
• Comfortable making outbound calls and engaging in early‑stage sales conversations with senior leaders at health plans and provider organizations
• High level of proficiency or strong aptitude for learning sales tools and platforms, including CRM systems (e.g., Salesforce), sales engagement tools (e.g., Outreach, Gong Engage), and LinkedIn
• Demonstrated ability to manage time effectively, prioritize multiple tasks, and operate in a metric‑driven, fast‑paced environment
• Proven resilience, curiosity, and problem‑solving skills, with a growth mindset and openness to feedback
• Ability to work collaboratively across teams, including Sales, Marketing, and Operations, to achieve shared pipeline and revenue goals
• Proven professionalism, attention to detail, and follow‑through in documenting activities and next steps
• 1+ year of experience in a sales, business development, customer success, or other customer‑facing role; internship or equivalent experience will be considered
• Experience working in B2B sales or marketing departments
• Bachelor's degree in Business, Marketing, Communications, Healthcare, or a related field; or equivalent combination of education and relevant experience
• prior exposure to SaaS or technology solutions
• Prior experience as an SDR/BDR in a SaaS or healthcare organization
• Familiarity with healthcare markets (health plans, providers, PBMs, health systems) and concepts such as member engagement, quality measures, or CAHPS/HEDIS
• Track record of meeting or exceeding activity and pipeline‑generation targets