Sales Project Manager

EverFab manufactures fiberglass bathing solutions for commercial construction and is hiring a Sales Project Manager to manage B2B customer relationships and coordinate commercial projects from inquiry through delivery. The role combines inside sales, account management, quoting, order coordination, and collaboration with production and shipping to support customer commitments and revenue growth.

Responsibilities:

• Develop and maintain professional relationships with existing and prospective B2B customers
• Identify new business opportunities and support account growth
• Partner with Regional Sales Managers to manage customer opportunities, follow up on quotations, and maintain sales momentum
• Proactively engage customers to understand project requirements, timelines, and purchasing needs
• Maintain accurate customer records, sales activity, and opportunity information in HubSpot
• Support revenue growth through consistent follow-up, relationship development, and opportunity management
• Independently coordinate multiple commercial customer projects from initial inquiry through order fulfillment and delivery
• Track project requirements, specifications, deadlines, and outstanding action items
• Coordinate with production, shipping, and internal stakeholders to maintain project schedules and customer commitments
• Identify potential delays, discrepancies, or obstacles and proactively work toward resolution
• Ensure customers receive accurate and timely project updates
• Maintain organized project records and ensure internal handoffs are complete, clear, and actionable
• Anticipate next steps and take initiative to keep projects moving forward
• Review customer requests, project specifications, and supporting documentation for accuracy and completeness
• Prepare customer quotations and coordinate complex pricing or product requirements with internal teams
• Process sales orders accurately, including product specifications, quantities, pricing, and delivery requirements
• Identify missing information, clarify discrepancies, and confirm order details before submission
• Manage multiple quotations and active orders while maintaining accuracy and responsiveness
• Coordinate delivery schedules and confirm customer readiness before shipment arrival
• Serve as a primary point of contact for customer inquiries, project updates, and order coordination
• Communicate professionally and proactively by phone and email
• Resolve customer questions and concerns through effective problem-solving and internal collaboration
• Provide timely updates regarding production schedules, shipping timelines, and potential changes
• Take ownership of customer requests through final resolution rather than simply passing information between departments
• Build customer confidence through reliability, follow-through, and consistent communication

Requirements:

• Minimum of 3 years of relevant professional experience in B2B inside sales, account management, sales project coordination, or complex customer order management
• Demonstrated experience independently coordinating multiple customer projects or complex orders through various stages of completion
• Experience preparing professional quotations, processing customer orders, and interpreting detailed customer requirements
• Experience communicating and coordinating with multiple internal departments and external stakeholders
• Demonstrated ability to manage professional B2B customer relationships
• Experience using CRM systems to manage customer information, follow-up activities, and sales opportunities
• Proficiency with Microsoft Office applications, particularly Outlook, Excel, and Word
• Strong written and verbal communication skills, including professional business correspondence
• Excellent organizational skills, attention to detail, and the ability to prioritize competing responsibilities
• Proven problem-solving skills, independent judgment, and accountability for results
• This position requires someone who has already demonstrated the ability to manage professional customer relationships, coordinate complex requests, and work independently
• We expect candidates to bring the professional experience, organizational skills, and commitment to put them to work
• Five or more years of experience in B2B inside sales, account management, or sales project coordination
• Project management experience within manufacturing, construction, building products, industrial sales, or wholesale distribution
• Experience managing projects involving technical specifications, production schedules, or complex delivery requirements
• Familiarity with construction documentation, commercial purchasing processes, or product submittals
• Experience supporting outside sales representatives or managing assigned customer accounts
• Experience with HubSpot, ERP systems, or project tracking software
• Demonstrated success supporting revenue growth, developing customer relationships, and managing sales pipelines