Own and drive a product roadmap that meets business goals, achieves key performance indicators, and provides a world-class customer experience
Deliver a new category of payment and loyalty programs and simplify the end-to-end experience
Partner with customers, partners, and internal teams to understand product needs
Collaborate with the executive team, Design, Engineering, Marketing, Sales, and Customer Success to build an end-to-end experience
Lead feature definition and prioritization, internally informed by data analytics, product metrics, user experience research, competitive and market analysis, internal stakeholders, and business goals
Collaborate with stakeholders and partner with engineers and designers to deliver high-quality experiences
Provide clear vision and documentation, including use cases and product requirements to support UX design, development, and operations support
Build and present executive product updates, including performance metrics, delivery status, and roadmap updates
Build a world-class Product Management team and mentor leaders and product managers on the team

15+ years experience building and launching FinTech products in the financial services industry
10+ years experience building high-performing and agile product teams
Familiarity with payments and loyalty products, ideally in the B2B space and BaaS
Track record of leading cross-functional teams in an Agile development environment
Experience in process improvement and change management
Proven analytical skills, problem-solving ability, and meticulous attention to detail
Self-motivated, proactive team player who takes ownership of and accountability for projects
Able to effectively manage competing priorities, manage tight delivery timelines, and stay calm under pressure
Strong relationship-building and communication skills. Able to communicate complex issues to a wide array of internal stakeholders
Working understanding of financial services regulatory environment
Bachelor's degree required, MBA preferred

Recent investment of +$30M of “growth capital” from Private Equity / Hedge Fund sponsor
Long-term strategic partnership with Citibank powering a multi-billion dollar credit portfolio
Compelling pipeline of New Business Development initiatives, focused on SYW 5321 Card Externalization (“loyalty-card as a service”)
Proprietary, best-in-class loyalty and data technology platform built to power $10+ billion of partner business
A sizable (9 million active) yet hyper local member base of active shoppers
A valuable rewards currency, with more new places to burn – from gift cards to sports media to parking, car wash, electrical vehicle charging to crypto and ETFs
A multi-tender, proprietary “wallet” with rewards, gift cards, and credit
Platform can be white-labeled and quickly integrated into existing retail and loyalty systems

Head of Product

Key skills