Scheduling Operations Associate – Part-Time Contract

Role Overview

• Interact directly with clients, caregivers and patients to handle client related matters including: staffing scenarios and attendance issues (no shows, lateness); schedule changes to ensure patient/caregiver coverage; customer service complaints
• Use technology to assign clients to the appropriate clinicians
• Use a ZenDesk ticketing system to track ongoing cases and communication
• Communicate with caregivers and patients regarding any updates or changes to their schedule
• Utilize technology across multiple software systems (Google workspace and proprietary systems) to ensure the best service for all
• Handle Patient Health Information (PHI)

Requirements

• Some customer service experience
• Be friendly, positive and solutions-oriented
• Highly organized with attention to detail (i.e., able to follow clearly defined procedures)
• Ability to quickly work in multiple technology platforms simultaneously
• Proactive problem solver and able to handle difficult situations or customers as they arise
• Effective communication skills with clients, patients, caregivers and families
• Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus
• 1-2 years customer service, hospitality or retail experience preferred
• Fluency in Spanish is a plus