Serve as the strategic partner and point of accountability for the success of our most complex enterprise customers
Own the entire customer lifecycle — from onboarding and training through adoption, expansion, and measurable value realization
Act as a trusted advisor and subject matter expert, guiding customers on best practices for implementation and AI-powered workflow transformation
Partner cross-functionally with Product, Engineering, and Services teams to drive high adoption, satisfaction, and retention
Identify new opportunities for use case expansion, influence key stakeholders, and foster customer advocacy
Proactively manage customer feedback and critical issues with a focus on outcomes, not just escalation
Represent Regrello with executive presence and credibility, acting as the voice of the customer internally and externally

5+ years of experience in Customer Success, Professional Services, or Consulting with a well-known enterprise SaaS solution
Proven ability to partner with and present to senior client executives and cross-functional stakeholders
Experience working with complex enterprise software (ERP, MRP, supply chain, or workflow systems preferred)
Strong project management skills, including scope control, timeline ownership, and executive-ready reporting
Familiarity with leading Customer Success strategies for onboarding, adoption, and long-term value realization
Demonstrated ability to thrive in fast-paced, high-growth environments, with a willingness to wear multiple hats
A strategic, customer-centric approach to problem solving to drive business value, not just resolve tickets
Deep curiosity and fluency with AI and emerging technologies, with the ability to translate tech into customer outcomes
Confidence challenging norms, working independently, and operating with a high degree of ownership

Comprehensive healthcare benefits, including 100% coverage for individuals and families (medical, dental, vision, life)
Significant equity stake, offering the opportunity for substantial growth in a high-potential Late Series A startup
Quarterly in-person company offsites to build connection, alignment, and momentum

Enterprise Customer Success Manager

Key skills