Communicate with clients via zoom video, text, call, and/or email as needed to ensure a positive experience
Serve as Subject Matter Expert for AI Voice product
Meet all KPIs, including setup time and AI Voice accounts sent live
Maintain satisfactory standards of training and undertake such training and development as reasonably required by the company
The AI Voice Support Specialist acts as a subject matter expert, guiding clients through the AI Voice implementation process and supporting them throughout their lifecycle, including having retention conversations when needed.
Requirements
Previous experience in a support, training, customer service, or sales role
Professional manner, Positive demeanor, trustworthy character
Consistent work habits and strong work ethic
Strong organizational skills and attention to detail
Ability to multitask, and work independently toward deadlines
Strong written and verbal communication skills, ability to work well in a small group setting
Ability to take the initiative and see projects and tasks through to completion
Ability to understand and convey detailed information about the various processes required for different account changes
Understanding of real estate and the real estate profession a plus, but not necessary
Benefits
a commitment to personal development,
guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,
excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,
team building events, team lunches/ happy hours, and other company wide events
a supportive, caring environment dedicated to continuous learning and growth.