AI Voice Support Specialist

Role Overview

• Support clients on AI Voice accurately and timely
• Configure AI Voice on client’s behalf
• Communicate with clients via zoom video, text, call, and/or email as needed to ensure a positive experience
• Serve as Subject Matter Expert for AI Voice product
• Meet all KPIs, including setup time and AI Voice accounts sent live
• Maintain satisfactory standards of training and undertake such training and development as reasonably required by the company
• The AI Voice Support Specialist acts as a subject matter expert, guiding clients through the AI Voice implementation process and supporting them throughout their lifecycle, including having retention conversations when needed.

Requirements

• Previous experience in a support, training, customer service, or sales role
• Professional manner, Positive demeanor, trustworthy character
• Consistent work habits and strong work ethic
• Strong organizational skills and attention to detail
• Ability to multitask, and work independently toward deadlines
• Strong written and verbal communication skills, ability to work well in a small group setting
• Ability to take the initiative and see projects and tasks through to completion
• Ability to understand and convey detailed information about the various processes required for different account changes
• Understanding of real estate and the real estate profession a plus, but not necessary

Benefits

• a commitment to personal development,
• guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,
• excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,
• team building events, team lunches/ happy hours, and other company wide events
• a supportive, caring environment dedicated to continuous learning and growth.