Act as the technical owner for IT infrastructure environments, ensuring high availability, security, and performance of services, and lead and guide the end-user support team to ensure quality, standardization and efficiency in the company’s IT support;
Administer and evolve LAN/WAN/Wi‑Fi networks, physical and virtual servers, storage and cloud services;
Ensure availability, performance and security of infrastructure services;
Directory services (Active Directory, DNS, DHCP);
Plan and perform preventive and corrective maintenance;
Implement and maintain backup policies, disaster recovery and business continuity plans;
Support cybersecurity initiatives in alignment with corporate policies;
Serve as the technical focal point for infrastructure projects, upgrades and continuous improvements;
Manage vendors, support contracts and SLAs related to infrastructure;
Lead, mentor and monitor the performance of end-user support analysts;
Ensure compliance with support SLAs and KPIs (response time, resolution and user satisfaction);
Define, review and ensure application of support processes and procedures (ITIL);
Promote continuous improvement of the end-user experience;
Support the technical and behavioral development of the support team;
Ensure correct use of ITSM / Service Desk tools.

Bachelor’s degree in Information Technology, Computer Science, Computer Engineering or related fields;
Advanced or fluent English;
Prior experience coordinating or technically leading teams is a strong plus;
Network infrastructure (LAN, WAN, corporate Wi‑Fi);
Administration of Windows Server and/or Linux environments;
Virtualization (VMware, Hyper‑V or similar);
Firewalls, VPNs and network security; Active Directory, DNS, DHCP;
Backup, disaster recovery and high availability concepts; ITIL (incident, problem and change management);
Experience with medium/large corporate environments.
Desirable:
Experience with cloud environments (Azure, AWS or Google Cloud);
Monitoring tools (Zabbix, PRTG, SolarWinds, etc.);
Experience with regulated or audited environments;
Knowledge of ISO 27001 / information security best practices.
Certifications (desirable): ITIL, Microsoft, VMware, Cisco, Fortinet or AWS equivalents

A welcoming environment with challenges and growth opportunities that values work–life balance;
Meal allowance (Vale Refeição);
Health and Dental insurance;
Gympass;
Life insurance;
And much more.

Pierre Fabre Group

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