Document new patient and referral intake
Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers.
Input patient information, medical records (CPT, ICD-10, HCPCS), and billing date into EMR/EHR systems
Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation.
Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional.
Assist in analyzing healthcare data, preparing reports, and maintaining records.
Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality.
Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician.
Ad hoc tasks

Bachelor's degree in medical fields or the pharmaceutical-related industry.
At least 1 year experience as a Medical Virtual Assistant.
Excellent English communication skills both written and verbal. (At least C1 level)
Solid understanding of medical terminologies and practices
Proficient in EHR/EMR systems and ability to troubleshoot common technical issues.
Understanding of healthcare privacy regulations.
Strong interpersonal skills.
Solid organizational & time management skills with keen attention to details
Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and VoIP
Able to work on a graveyard shift

Healthcare Virtual Assistant

Key skills