Leads complex technical solution development related to NewRocket’s full range of services and products; engages in conceptual thinking to understand advanced issues and implications
Collaborates directly with clients to develop and articulate technical solutions, often to senior, technical, and non-technical audiences
Considered an expert in pre-sales and solution development
Collaborate with Sales teams in the qualification of customer needs through discovery
Participates across the sales lifecycle on acquiring new customers, in close collaboration with sales crew members
Provide mentorship and informal leadership to Solution Consultants as a senior resource
Leads demonstrations of product, both standard and tailored to prospects and existing customers
Scopes and delivers Proof of Concept/Proof of Value engagements with prospects
Lead competitive analyses and understands differentiators between the company and its competitors
Understands business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security
In conjunction with Sales and Professional Services, conducts transition briefings, communicates commitments and expectations in preparation for deployment

5 + Years Solution Consulting or Sales Engineering experience in the ServiceNow platform industry
Demonstrated ability to lead the discovery of customer issues and develop technical solutions to address any customer’s business issue to ensure the best customer experience possible
Strong knowledge and skills within assigned practice majors / minors
Expert-level knowledge of pre-sales, and complete understanding of the full sales life cycle
Expert-level knowledge of technical solution development
Excellent communication skills, in both internal and external capacities; strong relationship-building skills, including at a senior level who may not have subject matter expertise in ServiceNow; must adapt and interpret communications, and influence key decision-makers
Provides advisement in a proactive approach with Customers and internal teams
Proficiency with the ServiceNow platform required
Detail-oriented, self-motivated, and organized.
A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
ServiceNow sales certifications and/or Presales certifications
ServiceNow CSA (Nice to have!)
ServiceNow CIS (Nice to have!)

Senior Solution Consultant, ServiceNow

Key skills