Respond promptly and professionally to customer inquiries and complaints via phone, and email.
Provide accurate information about our properties, amenities, and leasing options.
Assist customers in navigating our online platforms and resolving any technical issues they may encounter.
Coordinate with other departments to ensure timely resolution of customer issues and requests.
Maintain detailed and accurate records of customer interactions in our CRM system.
Gather and analyze customer feedback to identify areas for improvement and recommend appropriate actions.
Collaborate with the marketing team to develop and implement customer engagement initiatives.
Stay updated on industry trends, market conditions, and competitors to provide valuable insights to customers.
Conduct customer satisfaction surveys and utilize feedback to improve our service delivery.
Assist with administrative tasks as needed.

Bachelor's degree in any related field
Proven experience in customer support or a similar role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and ability to work well under pressure.
Proficiency in using CRM software and Microsoft Office Suite.
Ability to empathize with customers and provide solutions in a professional and courteous manner.
Strong attention to detail and ability to handle multiple tasks simultaneously.
Ability to work both independently and collaboratively in a team environment.
With background in Admin or Telesales or Accounts

Customer Support Officer

Key skills