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IT Support Engineer
SuperStaff
Remote
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IT Support Engineer
Philippines
Full Time
3 weeks ago
No Sponsorship
Apply Now
Key skills
ElasticSearch
ETL
MongoDB
Pandas
PySpark
Python
SQL
Elasticsearch
REST API
About this role
Role Overview
Efficiently respond to and resolve support tickets related to application functionality and performance.
Modify and maintain ETL pipelines and data processing scripts to ensure optimal operation.
Adjust configurations within feature flag management software to tailor client experiences.
Execute REST API requests to troubleshoot, resolve issues, and implement customer solutions.
Collaborate closely with the Senior Engineer and cross-functional teams to deliver high-quality support and effective problem resolution.
Document solutions, and best practices, and contribute to the enhancement of the knowledge base.
Requirements
Basic knowledge of data handling in Python (e.g., Pandas, PySpark, Polars)
Familiarity with configuration formats such as JSON and YAML
Proven experience in troubleshooting and problem-solving within a software environment
Ability to modify, maintain, and optimize scripts
Proficiency in working with REST APIs
Bonus Points:
Experience with document databases (e.g., MongoDB, Elasticsearch, CouchDB)
Basic knowledge of SQL and relational databases
Experience with feature flag management software
Familiarity with Integration Platform as a Service (iPaaS) tools (e.g., Workato, Zapier, MuleSoft)
Tech Stack
ElasticSearch
ETL
MongoDB
Pandas
PySpark
Python
SQL
Benefits
HMO with 1 free dependent upon hire
Life Insurance
20 PTO credits annually
VL and SL cash conversion
Annual Performance-Based Merit Increases and Employee Recognition
Great Company Culture
Career Growth and Learning
A laptop will be provided by the company
Work from Home (with onsite training at Makati or SM Clark)
Dayshift but can change depending on client's needs
Apply Now
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IT Support Engineer at SuperStaff | JobVerse