Prompt HealthRemote
Support Engineer
United States of America
Full Time
5 hours ago
$90,000 - $125,000 USD
Visa Sponsor
Key skills
JavaScriptPythonPHPAIReactVueAWSEC2S3CloudWatchPostgresMySQLMSSQLSaaSLeadershipCommunicationTime Management
About this role
Prompt Health is revolutionizing healthcare by delivering highly automated and modern B2B enterprise software to rehab therapy businesses. They are seeking a Support Engineer to support their SaaS products by bridging the gap between the engineering and client experience teams.
Responsibilities:
- Work collaboratively with the product engineering, client experience, and AI engineering teams to identify and resolve issues across multiple products
- Meet (virtually) with customers and internal stakeholders to diagnose potential issues
- Reproduce, debug, and identify root causes of issues in production and development environments
- Write detailed technical specifications for product engineers to reproduce and resolve identified issues
- Write performant scripts and database queries to resolve issues and respond to stakeholder requests
Requirements:
- 3+ years of experience working as either a Support Engineer or as a Software Developer with customer-facing responsibilities
- Working knowledge of MySQL or an equivalent relational database querying language (Postgres, MSSQL, etc.)
- Ability to read and write code using at least one modern programming language
- Comfortable using Chrome DevTools (or equivalent) to investigate and debug issues with web applications
- Proven experience debugging complex API integrations
- Ready to embrace a fast-paced environment, with rare requirements to work beyond standard hours
- Strong communication skills and the ability to comfortably articulate your thoughts and decisions, including with senior leadership
- Strong time management skills, including the ability to prioritize tasks and focus on the most pressing issues
- Experience working in software development (especially using php, python, or modern javascript frameworks like vue and react)
- Experience working in customer support or otherwise directly responding to customer issues
- Knowledge of various AWS services like EC2, S3, Route 53, or CloudWatch
- A background working in the healthcare industry
- Prior startup and/or B2B SaaS technology organization experience