Client Services Manager

Role Overview

• Participate in client meetings including escalation discussions, when needed
• Ensure team is executing on client activity and proactively engaging Client Service Leads, Directors, and other internal teams as needed on open items
• Review and analyze performance of client deliverables daily (includes work completed onshore and offshore), reviewing risk areas with team members as needed
• Ensure quality assurance checks are happening across team deliverables
• Collaborate with Directors, AVP's and Client Services Leads on special projects

Requirements

• 5-7 years of direct industry or equivalent experience
• 3+ years team lead/management experience
• Experience in account management is strongly encouraged.

Benefits

• This role is eligible to participate in the quarterly bonus incentive plan.
• If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package.