Client Services Associate
Corvallis, New York, United States of America
Full Time
2 hours ago
Visa Sponsor
About this role
Role Overview
- Respond to client requests for new project initiatives through our centralized technology
- Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
- Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
- Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
- Where applicable, initiate some project specifics to set the production team/individual project up for success
- Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service
- Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
- Serve as the central point of contact for and liaison between external client contact and internal production staff
- Set and fulfill client expectations
- Comply with all ISO regulations, processes and procedures
- Potentially troubleshoot problem projects
- Understand and abide by individual project instructions and effectively communicate to the production team
- Investigate client complaints where applicable
- Discuss issues with clients and production staff and creatively problem solve to alleviate issues
- Complete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisor
Requirements
- Minimum Bachelor’s degree or its equivalent
- Experience in customer service
- Experience building relationships with clients and co-workers
Benefits
- Equal opportunities within an environment that celebrates diversity.
- Possibility to collaborate with the managers and colleagues from different, international locations.
- Friendly working environment.
- Opportunities to learn and grow within the Company.