Client Services Executive, Specialty

Role Overview

• Manages implementation activities to ensure seamless onboarding of new specialty pharmacy clients.
• Addresses incoming requests from the client.
• Helps support needs from the Specialty Account Executive and the rest of the account management team.
• Coordinates resolution of patient-specific needs by triaging issues across internal teams and external partners.
• Supports financial assistance processes to help patients access therapy and reduce out-of-pocket costs.
• Conducts claims reviews to identify trends, discrepancies, and opportunities for intervention.
• Leads preparation and delivery of client business reviews to communicate performance and strategic alignment.
• Delivers reporting and analytics to support client transparency, performance tracking, and decision-making.
• Supports execution of value-based initiatives that align with client goals and improve patient outcomes.
• Identifies strategic opportunities to expand client engagement and enhance service delivery.
• Maintains accurate documentation of client interactions, issues, and resolutions in CRM systems.
• Coordinates cross-functional efforts to ensure timely and accurate fulfillment of client requests.

Requirements

• Bachelor’s degree or equivalent work experience required
• 3 years of experience in client services, account management, pharmacy, or healthcare operations required
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5%
• No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!