Ensure that client renewals are processed timeously
Complete relevant RFPs and RFQs where required
Build a solid network of contacts in each client organisation
Uncover key issues in client organisations that our data can be used to solve
Ensure that our data is understood and used widely across client organisations
Consult with clients to generate better insights and identify opportunities for data utilization
Upsell existing client base
Create a clear strategy for the growth of your current client base and your focal industries
Ensure that your clients are getting as much value out of our data as possible
Ensure that our data is pushed into varying teams within your client organisations and is used by a multitude of users and budget holders
Manage day-to-day client queries
Assist clients with any day-to-day queries
Ensure the smooth running of your clients’ Analyse and Engage accounts
Help clients get as much value as possible out of our data, whether through building dashboards, talking the clients through insights, or training the clients on Analyse and Engage
Brief the analyst team on reporting requirements and ensure that completed reports reflect client requirements; check reports for errors before sending them off to clients; manage client change requests
Manage client expectations
Internal stakeholder management and administration
Manage Account Managers (where applicable) and this will include hiring, onboarding, upskilling, strategising with, and setting KPIs for Account Managers
Setting clear client forecasts & upsell plans across your portfolio
Drafting cost estimates and proposals
Supporting finance in resolving any overdue payments
Requirements
A tertiary qualification
3+ years experience in a similar role
Proficiency in MS Word, PowerPoint, and Excel is essential, and you'd need to be comfortable learning and navigating new web-based software applications
Analytical problem-solving and attention to detail
Outstanding communication skills in writing and in person
The ability to work flexibly in a fast-paced, performance-orientated environment
A curious, always learning personality
Excited by the scale and potential of the DataEQ vision
Target-driven, determined and energetic
A collaborative colleague who builds strong relationships internally as well as externally
Able to travel locally
Arabic fluency a plus but not a pre-requisite
An exceptional relationship builder and excellent at getting things done
Benefits
Generous annual leave
Market related remuneration packages (including generous commission structures for our client-facing team members)
Regular company status meetings to ensure everyone is aligned and working towards the same purpose
Sabbatical benefit after 5 years of service
Paid optional co-working space
Meeting-free days
A solid work from home setup, which includes a contribution towards your wifi expenses