About this role
Role Overview
- Act as a point of contact for up to 30 clients
- Act as a manager for up to 8 team members working on your client's accounts
- Ensure a positive and professional client service experience
- Maintain quality assurance for our KPIs
- Build and maintain long-lasting client relationships
- Build and maintain a strong pod culture of performance
- Manage the client onboarding process for new clients joining a pod
- Develop and maintain strategic objectives for each client by completing and maintaining
- Maintain and report on internal strategies implemented by senior management
- Prepare reports on account statuses and send them to the client
- Help identify and develop new business avenues with existing clients
- Identify operational gaps and provide solutions to streamline operational efficiency and effectiveness
- Drive integration of cross-functional teams for effective client management
- Ensure on-time delivery of work by adhering to weekly and monthly deadlines
- Manage, analyse, and forecast the financial performance of the pod
- Develop, manage, and plan for optimal service capacity within the pod
- Work across departments to ensure the pod is effectively run like a mini business unit in service delivery
- Drive innovation and manage change of new initiatives within the pod environment
Requirements
- Experience managing a team
- Experience in digital marketing or advertising
- Experience managing multiple client relationships
- Can demonstrate a solid understanding of LinkedIn features and capabilities
- 5+ years of work experience
Benefits
- Professional coaching from external life and business coaches
- Dedicated training from our in-house team