Building logic based questionnaires (asynchronous visits) through the Bask software (if you have experience with building logic based workflows, you’ll be great at this!)
Helping customers launch and upsell medications from start to to finish
Triaging bask software and order related questions and issues that come up for any of your accounts, any time of the day

5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
Experience in e-commerce
Experience with large
to enterprise-sized customer book of business
Creative problem solver with a determination to succeed
Independent and motivated, with the wisdom to seek help where needed
An entrepreneur
Highly articulate, ability to communicate effectively both when speaking and writing
Highly organized, with the ability to juggle multiple projects in a fast-paced environment
Comfortable collaborating with different teams (product, sales, marketing, etc.)

Customer Success Account Manager

Key skills