School Success Manager

Role Overview

• Own a portfolio of district and charter school partners through the customer journey
• Provide end-to-end support to finalize schedules; this will require problem-solving through complicated constraints and unique school needs
• Develop strategic relationships with key stakeholders including lead schedulers, principals, district leaders, and other members of the scheduling teams
• Track success metrics for each partner, ensuring high levels of satisfaction and renewal rates
• Serve as a strategic thought partner to district and school-based teams to ensure their schedule aligns to their unique priorities
• Drive the end-to-end implementation process for each partner across a portfolio of schools
• Lead onboarding and training for new and returning partners
• Support the data integration process by collaborating with partners’ IT teams and the data integration team, owning aspects of the data transfer process (e.g., appropriately structuring data files for upload into the app)
• Troubleshoot complex technical issues as the external representative of the company, with support from the product & engineering team
• Communicate and coordinate cross-functionally across sales & marketing and product & engineering teams to share customer feedback and relevant insights into implementation that will improve sales, product, and overall solution
• As a young company, the School Success team contributes to sales efforts in the scheduling “off-season,” including joining sales pitches, leading product demos, answering questions from prospective school partners, and liaising with schools through the procurement and contracting process
• Pitch in wherever and whenever is needed to contribute to team success
• The small and quick-moving team is committed to both impact and financial success, and this role works hand-in-hand with leaders across functional areas in making and implementing major decisions that determine the company’s future

Requirements

• Meaningful experience developing middle and/or high school schedules
• Willingness to roll up sleeves and work in a scrappy environment
• Customer success or related experience – experience building systems/processes; consistently delivering support to people and teams so they can achieve their goals
• Experience in a fast-paced, high-growth entrepreneurial environment

Benefits

• Health: medical, dental, vision, and a contribution-only 401(k) plan
• Personal growth: At the current early stage there will be many professional development opportunities as the company grows and evolves, requiring founding staff to grow with it
• Flexible PTO