Building logic based questionnaires (asynchronous visits) through the Bask software (if you have experience with building logic based workflows, you’ll be great at this!)
Helping customers launch and upsell medications from start to to finish
Triaging bask software and order related questions and issues that come up for any of your accounts, any time of the day
Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals
Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients
Manage all current customer data
Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders
Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform
Finding comfort in working in a fast-paced startup environment
Believing no task is too small and no task is too tall

7+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
Experience in e-commerce
Experience with large
to enterprise-sized customer book of business
Creative problem solver with a determination to succeed
Independent and motivated, with the wisdom to seek help where needed
An entrepreneur
Highly articulate, ability to communicate effectively both when speaking and writing
Highly organized, with the ability to juggle multiple projects in a fast-paced environment
Comfortable collaborating with different teams (product, sales, marketing, etc.)

Senior Customer Success Manager

Key skills