AzurePMPLeadershipProject ManagementCommunicationCollaborationRemote Work
About this role
Role Overview
Lead, manage and hold accountable the service team, fostering accountability, innovation, and collaboration.
Build and optimize service operations processes to enhance service delivery.
Facilitate weekly service team and daily stand-up meetings, ensuring clear communication and actionable follow-ups.
Develop project plans, assign resources and provide regular project status updates and efficiently manage resource allocation across the service pipeline.
Handle change orders and direct service change requests, ensuring seamless execution.
Ownership of documentation structure, SOP quality and adherence.
Ensure adherence to service desk processes in line with company policies.
Monitor and achieve service level objectives across all service incidents and requests.
Maintain regular communication with key third-party vendors, ensuring alignment with service objectives.