Key skills
CommunicationDecision MakingSales
About this role
Role Overview
- View and review user-generated content (e.g. sales ads).
- Respond to customer inquiries on all topics related to the online marketplace, by maintaining a positive, empathetic and professional attitude towards the customers.
- Follow communication procedures and policies.
- Evaluate and make decisions in accordance with defined policies and guidelines.
Requirements
- No previous experience is required however some customer service experience would be ideal
- Candidates must have strong PC skills, have the ability to learn to use new computer tools
- Must have good communication skills as well as possess strong analytical skills together with decision making skills, attention to detail
- Danish language skills (advanced/proficient) and English language skills (conversational)
- Professional attitude, attendance attends work on time, able to work autonomously, meet deadlines, follow procedures and instructions
- Passionate about making a difference
- Flexible in working times
Benefits
- Working from home
- Possibility to extend leave while working from abroad (up to 2 weeks)
- Team Performance Bonus, received twice a year, based on team performance
- Development and Career Opportunities
- Free transport to the office from certain areas in Malta
- Free Private Health Insurance cover (after probation)
- Free annual eye test
- Discounts for Gym Membership, Taxi Services
- Free English Course
- Work from home allowance