Lead, manage and develop our North America technical services & consulting practice (data and integration)
Oversee the delivery of full lifecycle (requirements, design, build, test, deploy) technical workstreams on customer engagements
Participate in sales activities, including positioning technical services, scoping, solutioning, estimating and proposing a technical architecture
Coordinate and deliver a global integration hosting solution between SmartRecruiters and other global HR vendors
Liaise with Engineers as needed to ensure product customizations are implemented and tested as part of the whole solution provided to the client.
Train the client on these customizations
Ensure on-time, on-budget, high-quality delivery of technical engagements
Contribute to best practices, case studies and white papers
Collaborate with Product and Engineering on 3rd party integration strategy
Collaborate with Professional Services leadership team on overall business strategy including pricing and packaging of technical services

Bachelor’s Degree in Business, Engineering, Information Systems, Computer Science (BSc, MCA), etc.
7-10 years of technical consulting or similar experience
5+ years experience hiring, managing, mentoring, and coaching high-performing teams
Extensive, hands-on expertise with architecting and building integrations to cloud and on-premise applications
Experience with ATS, HR technologies, CRM or ERP, as well as, SaaS / On-Demand applications
Ability to work independently and communicate complex technical issues in an easy to understand manner
Experience working in a fast-paced environment with the ability to manage multiple concurrent projects
Track record of demonstrating excellent customer satisfaction and problem-solving skills
Ability to conduct oneself with professionalism in all situations, including in high-pressure scenarios
Strongly Preferred: Experience leading distributed and near-shore teams
Experience with enterprise middleware solutions or custom integration hosting solutions
Experience in a startup launching a complex enterprise software product

Technical Services Director

Key skills