Senior Manager, Government and Non-Profit – Account Management

Role Overview

• Identifies, tracks, and responds to new opportunities across the national market by leveraging existing relationships, developing new relationships, and acting as a trusted business partner to public sector customers
• May independently manage an opportunity lifecycle (prospecting, qualifying, developing, and negotiating contracts to close)
• Responsible for mentoring a diverse team to achieve collaborative wins
• Ensures that prospect information is tracked and leads are generated
• Guides the team in creating pitch decks and proposals for customers
• Help identify ways FORWARD can administer newly funded or expanded programs from the legislative budget
• Connect with key stakeholders and department staff to understand their pain points and identify opportunities for FORWARD to support their work
• Maintain close ties with existing customers and be present during fulfillment conversations in order to be considered a trusted thought partner for customers
• Continue strategic outreach to existing customers with the goal of identifying and proposing pilot programs and expansion opportunities
• Identify and propose pilot programs for customers, stand up new pilot programs, design a playbook for successful programs, and facilitate a smooth handoff to the Operations Team
• Acts as a member of the Growth leadership team and oversees a team focused on growth of business across the US
• Responsible for hiring, training, providing feedback and mentoring team members to support and grow Account Management activities
• Responsible for conference attendance and customer site visits
• Supports those activities by helping to coordinate on-site meetings, plan networking or social events, and ensure that hotel or other accommodations for team members is secured
• Committed to the growth of FORWARD’s mission by consistently achieving ambitious sales targets, collaborating closely with both the Growth and Operations teams, and thinking strategically about product use cases and potential customer needs
• Provides timely reporting to senior-level management on goals, metrics and lessons learned to ensure ongoing growth
• Serves as a thought leader to customers and is seen as a trusted advisor on how to run assistance programs at-scale

Requirements

• Public Sector or Non-Profit experience preferred
• 6+ years B2G sales and/or account management experience preferred
• Ability to build strong relationships and influence government agency partners
• Strong discovery and presentation skills
• ability to effectively identify and understand customer needs and connect needs to business opportunities
• Experienced in leading a high performing team of sales professionals
• Highly solution-oriented
• Creative problem solving
• Ability to take the initiative and work both independently and as part of a team
• Excellent communication skills
• Ability to work well under pressure, multi-task, and prioritize workload
• Eager to be part of a team that puts a premium on assuming best intentions and giving one another grace
• Salesforce experience preferred but not required

Benefits

• Fully remote position
• Unlimited PTO
• 100% Employee paid medical and dental insurance
• Stock Options
• 401K Plan