bex technologies GmbHRemote
Senior Customer Service Specialist
Germany
Full Time
2 hours ago
No Sponsorship
Key skills
CommunicationCollaborationSales
About this role
Role Overview
- Point of contact for customers for all day-to-day inquiries
- Coordination of special customer requests and requirements
- Support for sales and planning/dispatch teams in resolving customer inquiries
- Incident management and customer-focused resolution of service disruptions
- Assist in the development, optimization, and automation of processes, contributing your own ideas and experience
Requirements
- Completed vocational training in logistics or a related degree
- 3–5 years of professional experience in customer service, sales, or similar roles
- Experience in the construction or logistics industry is desirable
- Friendly, reliable manner and excellent communication skills
- Hands-on mentality, solution-oriented approach, and strong customer focus
- Fluent in German (spoken and written); English skills desirable
Benefits
- Home-office-first policy; no mandatory office attendance
- Responsibility and autonomy from day one
- Top-tier IT equipment of your choice and work with modern tools
- Thorough onboarding and regular feedback
- Open, positive company and team culture without egos or politics
- Direct collaboration with an experienced and well-coordinated founding team