Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews
Renew and expand customer contracts, meeting and exceeding personal and team quotas
Deliver both basic and advanced training sessions to ensure confidence with the platform and cultivate customer accountability
Advise customers on best practices for designing, implementing, and scaling their campaigns
Resolve customer issues, alone and through collaboration with other teams
Drive customer advocacy in the form of references, referrals, and case studies
Perform data-driven reviews and analysis on customer portfolios to prioritize opportunity and risk
Contribute to the team culture of excellence
Identify potential issues and risks early in the implementation cycle and develop backup strategies and contingency plans for resolution

Bachelor’s degree from an accredited, four-year institution
At least 2-3 years of experience in Account Management or Customer Success
Experience managing a portfolio of clients including high profile customers, preferably colleges and universities
Experience in a SaaS startup environment
Ability to manage multiple priorities while maintaining strict attention to details
Excellent written and verbal communication skills; consistent diplomacy, tact, and poise when working through customer issues and escalations.

Account Manager

Key skills