Key skills
Project ManagementCommunicationCollaborationAccount Management
About this role
Role Overview
- Owning a portfolio of current small
- and medium-size client accounts.
- Continually build on understanding and uncovering business goals, then work with Wunderdogs project teams to first inform, then guide strategic and tactical planning and production aligned to those needs and our strengths.
- Support and grow client relationships via regular check-ins and collaboration with client and production teams; Complete all related deliverables necessary to ensure outstanding client service in a timely and insightful manner (e-mails, calls, video conferencing).
- Prepare thorough and persuasive emails, SOWs, and other documents to drive client buy-in.
- Negotiate client goals, constraints, and Wunderdogs resourcing and delivery standards to create detailed project plans that set Wunderdogs and its clients up for success.
- Maintain accurate, timely, and complete documentation for deals, client relationships, and projects.
Requirements
- Comfortable juggling multiple competing priorities and thrive in the fast-pace environment
- At least 1-2 years of experience working in an agency -
- account management or project management position
- Experience delivering, defending and passing feedback for design and web projects
- Outstanding written and verbal communication (English)
- Comfortable with remote collaboration, including video chat, and remote collaboration tools like Google Docs and Slack
- Outstanding collaboration and consensus building skills, working with internal and external stakeholders and cross-functional teams
- Willingness to take initiative and help with a variety of account service tasks
- Ability to work at least 4-5 business hours in Pacific Standard Time
- Interest in design, technology, innovation and digital trends
Benefits
- Diverse team (team members are based in San Francisco, Seattle, Sao-Paolo, Istanbul, Moscow, London, Edinburgh)
- Interesting projects from all over the globe
- Project-based bonuses
- Fully remote (traveling is encouraged)
- Highly cooperative team that encourages professional growth and self-development
- Salary is commensurate with experience and market rate at candidate's location