About this role

Partner with our clients to deliver predictable outcomes and experiences for their clients and predictable growth for their business by:
Delivering and communicating ROI for our clients, throughout the learner intervention
Being the trusted partner for the customer on use-case and programme functionality
Being the voice of the customer when managing processes and delivering ‘best in class’ programmes.
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyze customer data to improve customer experience.
Improve onboarding processes.
Help to find the right solutions for both the organisation and the client.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.

Impressive executive presence and communication abilities
Ability to create structure in ambiguous situations and design effective processes
Previous experience managing a portfolio of clients
Understanding of working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
An understanding of the apprenticeship world from work or personal experience would be advantageous

Client Success Manager

Key skills