Digital Customer Success Manager

Role Overview

• Drive commercial value through sustained adoption and utilisation of Risk solutions
• Ensure customers derive maximum value from their investment
• Build, maintain, and use strong relationships with key decision-makers
• Define clear customer business outcomes and develop success plans
• Educate and onboard new customers through tailored enablement
• Deliver high-quality customer experience through digital programs and traditional engagements
• Supervise product usage and develop retention strategies
• Identify growth and expansion opportunities
• Collaborate with internal partners across Sales, Product, Operations, and Support

Requirements

• Experience in customer engagement, success management, or strategic account support
• Strong ability to facilitate customer meetings and present confidently
• Proven problem-solving skills
• Ability to adapt in a fast-paced market
• Collaboration skills and experience working cross-functionally
• Executive-level interpersonal skills
• Proficiency in Microsoft Office tools
• Proven learning perspective and strong customer-centric mentality
• Financial and Risk industry knowledge (desirable)
• Understanding of Client Screening, PEP Classification, Sanctions, and KYC due diligence processes (desirable)

Benefits

• healthcare
• retirement planning
• paid volunteering days
• wellbeing initiatives