Build and maintain strong client relationships, ensuring needs are met and expectations exceeded.
Coordinate deployments to ensure smooth implementation of Red-on-line’s solutions.
Monitor client organisations to anticipate risks and challenges affecting satisfaction and retention.
Facilitate communication between clients and internal teams (Product, Support, Delivery).
Gather insights to support Sales-led Quarterly Business Reviews (QBRs) and identify opportunities for strategic discussions.
Share client feedback to influence product development and process improvements.
Track client engagement, compliance progress, and key success metrics.
Maintain accurate records on collaboration tools and provide tailored client updates.
Use insights to support strategic decision-making and proactive risk mitigation.
Stay informed on client needs, industry updates, and business challenges.
Proactively recommend solutions to enhance client performance and results.
Support clients in maximising the value of Red-on-line’s offerings.

Experience in customer-facing roles (Customer Success, Account Management, Consulting).
Strong communication, relationship-building, and problem-solving skills.
Knowledge of compliance frameworks such as ISO 14001 or EMAS is a plus.
Proficiency with collaboration tools (e.g., Monday.com).
Ability to manage multiple accounts and prioritise effectively.
Customer-Centric Mindset: Prioritise client success and long-term partnerships.
Collaboration: Work seamlessly with internal teams to deliver value.
Adaptability: Meet the needs of a diverse, global client base.
Continuous Improvement: Refine processes and enhance the client experience.

Client Success Manager

Key skills